FOR IMMEDIATE RELEASE
Pittsburgh, PA — January 9, 2026 — Pittsburgh-based digital marketing agency Level today announced the hiring of Nicole Jennings as Executive Vice President of Service Delivery, a strategic hire that deepens the agency’s ability to turn insight into sustained, repeatable growth for brands navigating complex, high-consideration buying journeys.
In this role, Jennings will lead Level’s service delivery organization across strategy, media, and creative, a single delivery system accountable to outcomes, not activity. Her mandate is simple and demanding: tighten execution, read signals early, and keep performance improving long after most agencies would move on.
Jennings brings more than 20 years of experience building and scaling integrated delivery models for enterprise and growth-stage organizations. Her background spans media, operations, and client leadership, with a consistent focus on connecting data, creativity, and execution—the conditions required to accelerate long, multi-stakeholder customer journeys.
“For the kinds of brands we serve, hitting a goal once isn’t the win,” said Patrick Patterson, Chief Executive Officer of Level. “Sustaining momentum is. Nicole knows how to build systems that don’t just perform, but keep performing. She’s deeply accountable, clear-eyed about results, and relentless about getting better. That’s the standard at Level.”
As EVP of Service Delivery, Jennings will focus on:
- Embedding deeply with client teams to own outcomes, not activity
- Scaling delivery systems that support complex, sales-led growth models
- Using live performance signals and AI-powered insight to optimize continuously
- Aligning strategy, media, and creative into a single operating rhythm
Her appointment reflects Level’s belief that durable growth is driven by systems—not spikes—and that accountability must be built into how teams operate, measure, and iterate.
“Level’s approach is refreshingly direct,” said Nicole Jennings, EVP of Service Delivery at Level. “The focus isn’t on outputs. It’s on what’s working, what’s not, and what needs to happen next. I’m excited to help build delivery systems that make growth repeatable, not accidental.”
With Jennings joining the leadership team, Level continues to strengthen its role as an embedded growth partner for brands that require clarity, momentum, and performance that compounds over time.
About Level
Level is the customer lifecycle agency for complex, high-consideration brands. We help organizations capture, convert, and keep customers by integrating performance marketing, creative, CRM, and AI into one connected growth system. Built as an embedded partner, Level is known for radical accountability, plainspoken insight, and momentum that compounds. Good enough isn’t.
Media Contact
Brad Stephenson
brad.stephenson@level.agency
412-897-2702
